David purchased a new computer and ran into difficulties setting it up, so he called the customer support phone number listed in the manual. He explained the problem to the customer support guy who immediately began to rattle off computer jargon, which only added to David's confusion.
"Excuse me, sir," David said, frustratingly, "but could you explain what I should do as if I were a small child?"
"Sure, no problem," replied the customer support guy. "Young man, could you please put your mommy or daddy on the phone?"

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